Privacy Policy

1. Introduction and Scope

Welcome to Voltix Radian ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Data

We collect the following personal information directly from you:

• Full name, email address, and phone number
• Billing and shipping addresses
• Payment information
• Account credentials and profile information
• Course enrollment history and learning progress
• Communication preferences

Usage Data

We automatically collect certain information when you interact with our website:

• Browser type and IP address
• Pages visited and time spent on each page
• Links clicked and actions taken
• Device information and operating system
• Approximate geographic location

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience and analyze site usage. See our Cookie Policy for more information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our courses and services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and customer support
• Analyzing site usage and improving user experience
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Third-party vendors who assist us (payment processors, email services, analytics providers)
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for joint offerings

We do not sell your personal information to third parties.

5. Data Retention Policies

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us.

6. Your Rights Under Thai Law

Under the Personal Data Protection Act (PDPA) of Thailand, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Opt-out of marketing communications
• Lodge a complaint with the PDPA Office

7. International Data Transfers

When we transfer your data internationally, we implement appropriate safeguards such as standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. Security Measures

We employ industry-standard security measures including SSL encryption, firewalls, and secure password practices. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@voltix-radian.com
• Phone: +66 2 234 5678
• Address: 789 Tech Street, Floor 12, Bangkok 10110, Thailand